During fiscal year (FY) 2020, the Postal Service processed approximately 4.4 million first-time passport applications, generating $197.3 million in acceptance and photo fee revenue. The Postal Service and State Department have an interagency agreement that governs passport acceptance.Īs of December 2020, the Postal Service had over 31,000 retail offices, of which 4,834 processed passport applications. The Postal Service’s role is to accept passport applications at designated facilities, ensure all application documents are correct, and submit documents to the State Department.
passports, and ensuring program integrity. This includes designating entities to accept passport applications, providing passport information to the public, issuing U.S. The State Department is primarily responsible for nationwide passport services. Since 1975, the Postal Service has leveraged its expansive retail network to accept passport applications on behalf of the U.S. Our objective was to assess the Postal Service’s passport application acceptance operations and identify opportunities for improvement.
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